Returns & Refunds

We want you to be completely satisfied with your Mochi Donuts purchase. Please review our refund policy below.

Eligibility for Refunds

You may be eligible for a refund or replacement if:

• Your order arrived damaged or defective
• You received the wrong items
• The product quality was compromised during shipping

To be eligible, you must contact us within 24 hours of receiving your order.

Non-Refundable Items

• Perishable goods (opened or partially consumed products)
• Items purchased from retail partners (must be returned to place of purchase)
• Sale items or promotional products

How to Request a Refund

To request a refund, please contact our customer service team with:

• Your order number
• Photos of the damaged/incorrect items
• A brief description of the issue

We will review your request and respond within 2-3 business days.

Processing Refunds

Approved refunds will be processed to the original payment method within 5-10 business days. You will receive a notification email once your refund has been processed.