Terms of service

By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General Terms

These Terms of Service govern your use of the Mochi Donuts Direct website and the purchase of our products. By placing an order, you agree to these terms in full.

2. Order Acceptance

  • All orders are subject to product availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Order confirmation does not constitute acceptance of your order

3. Pricing and Payment

  • All prices are in AUD and include GST where applicable
  • We reserve the right to change prices without notice
  • Payment must be completed at time of order

4. Product Information

While we strive for accuracy, product descriptions, images, and nutritional information may occasionally be inaccurate. We cannot guarantee all product descriptions are complete or current.

Important:

  • Our products contain allergens including wheat, dairy, and eggs
  • Consumption recommendations are guidelines only

5. Shipping and Delivery

  • Delivery times are estimates only
  • We are not responsible for delays caused by third-party carriers
  • Risk of loss passes to you upon delivery

6. Returns and Refunds

Please refer to our separate Refund Policy for complete details.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property and protected by copyright laws.

8. Limitation of Liability

To the fullest extent permitted by law, Mochi Donuts Direct shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

9. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of the modified terms.